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SHIPPING / ORDER QUESTIONS:

HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Please allow about 24-48 hours for your order to be processed. Once your order is processed you can track your package by clicking the icon below.


Track Your Order


 

WHAT IS YOUR CONTACT INFORMATION?

***DUE TO THE HIGH VOLUME OF EMAILS WE ARE UNABLE TO ANSWER EACH AND EVERY ONE***

***SCROLL DOWN TO READ THE LIST OF FAQ AND YOU MAY FIND THE ANSWER TO YOUR QUESTION***

Customer is responsible for providing correct shipping information.

Any changes must be emailed to Customer Service by 11AM PST

Additional charges may apply


CUSTOMER SERVICE: customerservice@kinky-curly.com

WHOLESALE: wholesale@kinky-curly.com

GENERAL INQUIRIES: info@kinky-curly.com

MAILING ADDRESS: Kinky-Curly Hair Care LLC * 289 S. Robertson Blvd * Suite #374 * Beverly Hills CA * 90211


DO YOU OFFER SAMPLES OF YOUR PRODUCTS? We currently do not offer sample sizes of our products.

 

DO YOU SHIP TO APO AE ADDRESSES? Yes, we will ship to members of the US Military at APO AE mailboxes.

 

WILL YOU SHIP TO PO BOXES? UPS is our carrier and they do not deliver to PO Boxes.

 

DO YOU SHIP OUTSIDE THE UNITED STATES? Sorry, we do not ship outside the USA at this time.

 

IS THERE ANY OTHER WAY TO ORDER YOUR PRODUCTS BESIDES OVER THE INTERNET? I DO NOT LIKE GIVING OUT MY CREDIT CARD NUMBER ONLINE.
You can purchase Kinky-Curly TM products at one of our retail locations listed on the RETAIL LOCATIONS page.

While we do understand a persons hesitation with putting personal information online, keep in mind, online payment companies such as PayPal offer a buyer protection against fraud and your information is always secure. The merchant never sees your personal information. Check out the PayPal website and visit their Security Center for more information.

 

WHAT IS YOUR RETURN POLICY?

Customers often ask what our return policy is. We aim for complete customer satisfaction.

If you are not completely happy with your purchase, we want to hear about it.
Let us know if something is wrong and we will do what we can to make it right.

Please note that all sales are final and are not subject to return.
If you receive an incorrect or damaged item, please email us within five (5) days from the date you receive your order.

 


 

PRODUCT QUESTIONS:

ARE YOUR PRODUCTS ALL NATURAL?
Our products are made with natural ingredients. We use only natural fragrances and safe food grade colors. Kinky-Curly TM products do contain preservatives to prevent mold and bacteria from forming. Our ingredients are gentle and safe for your hair and its growth.

 

WILL KINKY-CURLY TM PRODUCTS ALTER THE TEXTURE OF MY NATURAL HAIR?
No, our products will not change the texture of your natural hair. They can easily be washed out as they do not contain any chemicals that will permanently straighten or loosen your natural kink or curl.

DO YOUR PRODUCTS CONTAIN ANY ALCOHOL OR SILICONES?
No, our products do not contain any alcohol or silicones. In addition, we will also state that our products contain no SD Alcohol 40, no drying alcohols, no silicones, no petroleum, no mineral oil, no hydrolyzed wheat protein, animal protein or other proteins that can build up when used daily and we do not test on animals. They are formulated with only the finest ingredients that will benefit your hair and its growth.

 

ARE YOUR PRODUCTS JUST FOR BLACK WOMEN? I AM CAUCASIAN BUT MY HAIR IS VERY THICK & FRIZZY.
Our products are made for ANY woman (or man) with thick, dry, frizzy hair. We have many satisfied customers that are Latin, Asian, Jewish and Caribbean. Whether your hair is coarse and kinky or frizzy and curly our products can work for your hair type. Our products very rich but never greasy.

CAN I USE KINKY-CURLY TM PRODUCTS IF I HAVE A SILKENER OR A TEXTURIZER?
Absolutely YES. The Curling Custard TM will help replace the moisture that was lost during the chemical process of a silkener or a texturizer. If your hair is relaxed and you still have some curl or wave pattern left then the Curling Custard TM and Spiral Spritz TM will help with styling for curl definition, frizz reduction and shine. If your hair is relaxed bone straight then our products will not do much for curl definition in this case. The Knot Today TM can be used for tangles on hair that is both relaxed or natural. Our Gloss Pomade TM is also great for both relaxed and natural hair.

 

STYLING QUESTIONS:

Please visit our TIPS page for more information on how to apply Kinky-Curly TM products and how to get the best results.

 

 


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